Privacy Policy

Introduction

This Privacy Policy describes how lentroantis (lentroantis Limited) collects, uses, and protects your personal information when you visit our website or use our services related to engine oil and filter change services. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your personal data.

Who We Are

We are the data controller responsible for your personal information. As the operator of this service for engine oil and filter change solutions in Navan, we collect and process data in accordance with applicable data protection laws. Our responsibility is to ensure that your information is handled with care and transparency. If you have any questions about our data processing practices, you can reach out to us using the contact details provided at the end of this policy.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact information: name, email address, phone number, and vehicle details when you request a service quote or booking
• Service history: records of services you have requested or completed through our platform
• Usage data: information about how you interact with our website, including pages visited and time spent
• Technical data: IP address, browser type, device information, and operating system
• Cookie data: information stored through cookies and similar tracking technologies

Legal Basis for Processing

We process your personal data based on several legal grounds. First, we rely on your consent when you voluntarily provide information through contact forms or service requests. Second, we process data based on our legitimate interest in improving our services and understanding how customers use our platform. Third, we may process data when legally required by applicable regulations or court orders. Fourth, we process data necessary to fulfill service contracts you have entered into with us. We always ensure that our processing activities comply with data protection legislation.

How We Use Your Information

Your information is used to deliver and enhance our engine oil and filter change services. Specifically, we use your data to process service requests, send booking confirmations, respond to customer inquiries, and improve our website functionality. We analyze usage patterns to optimize user experience and provide better service recommendations. Your information helps us personalize your experience and ensure that our services meet your needs. We may also use aggregated, anonymized data for statistical analysis and business improvement purposes.

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Contact form submissions and service inquiries: retained for up to 24 months after your last interaction with us
• Service booking and transaction records: retained for up to 36 months for accounting and warranty purposes
• Website analytics and cookie data: retained for up to 14 months
• Email communications: retained for up to 24 months unless longer retention is legally required
• Server logs and technical data: retained for up to 12 months for security and troubleshooting purposes

After these periods, we securely delete or anonymize your data. If you request deletion of your information, we will remove it within 30 days unless legal obligations require us to retain it longer.

Your Rights

You have several rights regarding your personal data. You can request access to the information we hold about you and receive a copy in a structured format. You have the right to correct inaccurate or incomplete data. You can request deletion of your information, though we may retain data if required by law. You can restrict how we process your data or object to processing based on legitimate interest. You have the right to data portability, meaning you can request your data in a machine-readable format. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and understand how you interact with our website. Cookies are small text files stored on your device that help us remember your preferences and track website performance. We use both essential cookies necessary for website functionality and analytical cookies to measure traffic and user behavior. Third-party services may also place cookies on your device. You can control cookie settings through your browser preferences and opt out of non-essential cookies. However, disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, and misuse. Our website uses secure socket layer (SSL) encryption for data transmission. We maintain secure server infrastructure and restrict access to personal information to authorized personnel only. Despite our efforts, no security system is completely impenetrable. We encourage you to use strong passwords and protect your account credentials. If you believe your data has been compromised, please contact us immediately so we can take appropriate action.

Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website and providing services, including payment processors, hosting providers, and analytics services. These third parties are contractually obligated to use your data only as necessary to provide services to us and to maintain appropriate data protection standards. We may also disclose information when legally required by law enforcement or regulatory authorities. In the event of a merger or acquisition, your information may be transferred as part of that transaction.

International Data Transfers

Your personal information is primarily processed and stored within the European Union. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission. Any international transfer of your data will comply with applicable data protection regulations. You have the right to request information about the mechanisms used to protect your data during international transfers.

Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the relevant data protection authority. In Ireland, the supervisory authority is the Data Protection Commission (DPC). You can contact them to report any violations of your data protection rights. Filing a complaint with the DPC does not prevent you from seeking legal remedies through other means.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website and services following any changes indicates your acceptance of the updated policy.